FAQ

General Questions

How was Laserfiche chosen as Texas A&M's preferred vendor?
Laserfiche was named by the Preferred Vendor Selection Subcommittee in 2010 and approved by President R. Bowen Loftin (memorandum). 

Do I need to use Laserfiche for document management?
Per the memorandum approved by Dr. Loftin, unless a valid business case exists to do otherwise, all new document management implementations at Texas A&M should use the centrally supported Laserfiche product. Existing users of document management systems other than Laserfiche are encouraged to consider transitioning to the preferred product before making major upgrades to their current system.

How will support be provided?
IT Solutions and Support will provide central system administration. The license includes system support, which will be handled through designated campus personnel authorized to contact Laserfiche. The license does not include direct technical support for individuals. Users should visit the Laserfiche Support site. The site includes a knowledge base, user forums, code library, training videos and other resources.

Technical Questions

What are my department's installation and administration requirements for Laserfiche?
Enterprise Laserfiche is a shared service, and it is installed on CIS servers. Departments will need to download the thick client for the users' desktops. Departments also will need to allocate time and resources to assess their document imaging and document retention compliance needs. A local Laserfiche administrator to handle department access changes and Level 1 customer support should be allocated. 

Does Laserfiche integrate with SharePoint and other Microsoft applications?
Laserfiche integrates with SharePoint and many other Microsoft applications. Some integration comes standard with Laserfiche; but, SharePoint and many of the other third-party applications would incur additional costs and would be an appropriate subject for the Steering Committee to determine whether the TAMU Laserfiche community is willing to appropriate funds to add on such features.